How can I recover my Stellar wallet?

maxstoller

I signed up in 7/14 and was given free stellar. I'm trying to recover this account.

When I go to https://launch.stellar.org/#/recovery and enter my username and recovery code, I get "Recovery has been disabled for this account."

Anything that can be done or are those stellars gone?

Thanks

maxstoller

Btw, I emailed hello@stellar.org on Nov 4th and haven't heard back. Not sure where to direct this question.

AnthonyMorgan

+1 I'm having the same issue - username 'tony'. I read here, https://www.reddit.com/r/Stellar/comments/6br0jv/stellar_recovery_key_no_longer_working/dhqt91r/ at least one person has had their lumens recovered under these circumstances.....

easwood

I have the exact same issue, the stellar team has been unwilling to help. In my opinion, it's a pretty shitty way of treating your early adopters. The whole thing has made me not want to do any business with them in the future.

I also spread the word on how shady they have been towards this.

maxstoller

Have any of you been in contact with the Stellar team regarding this?

AnthonyMorgan

I've tried emailing hello@ and support@ and the stellar community forum but no luck getting hold of any one so far Max.

fliu

I too am facing the same issue. The last email I got from Stellar was on 8/1/14 when I received my Stellars. I was never contacted regarding upgrading my account or obtaining a secret key.

Robert

Similar boat here. I have an email about an upgrade in 2014 with a recovery code. But they are saying I did another upgrade in 2016 and should have a secret key. I have no emails about this. Something very fishy going on.

bkolobara

Bartek posted this thread on reddit https://www.reddit.com/r/Stellar/comments/7jf9yq/solving_upgrade_issues/. I think it's best to DM him on reddit or slack.

Robert I don't think anyone got an email when upgrading. The secret key was displayed and you needed to write it down. Could be that you just forgot about doing the upgrade 2 years ago.

Robert

bkolobara I suppose but I am into cryptos for a while and find it very out of character that I would not keep the secret key with my other private keys from other coins.