Poloniex ( memo id)

Dutchboy

Hi everybody,

I am new here and I hope someone can help me. I bought XLM / Stellar by Kraken and sent it to Poloniex. I did not send a memo id. I have created several tickets at poloniex and sent by twitter messages but still no response. Kraken has responded and indicated that everything went well from their side. I have been waiting for more than a month but still nothing. What can i do? Is it lost?

bkolobara

Dutchboy It's not lost, but it may take a long time until Poloniex answers. I waited once multiple months to get a ticket resolved with them. Nowadays I just suggest people to avoid Poloniex if they can, because of this situations. If something goes wrong you may end up locked out of your money for months.

SteveMilani

Dutchboy I just had this problem ( did not send memo id ) and it was resolved but took a month. I emailed Poloniex and eventually the responded and said I needed a screen shot showing the withdrawl and the transaction ID. I contacted Kraken and told them what Poloniex said I needed and they sent me a screen shot. I then sent that screen shot to Poloniex and my account was credited within 24 hours. I sucks but can be fixed, I

Dutchboy

bkolobara

Thank you very much for your answer. On twitter i read that people are waiting like more than 6 months. I thougt they are not answering the tickets at all. This was the first time i did something with poloniex, and off course now the last time. It gives me some hope your answer.

Dutchboy

Thank you for your answer. I appreciate it. I already send them a screenshot and i am almost waiting 2 months. I hope they will solve the problem. I read so much bad things about poloniex that i was really worried and didn’t had any hope. I hope i have very soon good news. I will share it with you guys. In my opinion they have the worst support team. I don’t understand why they don”t invest in their support team.