Good evening!
I had stellars, after upgrading my account they disappeared. Writes that they are if you log in with username and password. If you log in through the secret key, then it says that the account is not activated
Help me please

I am having the same issue, is someone able to help?

    7 days later

    Wasn't "stellars" the name of "old Stellar" and it was renamed "lumens" after the move to SCP?

    Can you give me details of your upgrade process and what type of software you use?

      11 days later

      Exactly the same thing here: followed the official upgrade process on May 12, everything appeared to succeed (saved a screenshot just in case), but the resulting address has not received the 6000xlm even many weeks later.

      I posted on Reddit but the post was removed, and my email to the support address has not been replied to. I know at least one person had their funds stolen by a fraudulent upgrade intermediary, but their symptoms were different - my newly-created address shows up as not yet active, afaict. I would think that the upgrade payment itself would activate the address, without needing an additional 1xlm deposit.

      In any case, I'm frustrated by the radio silence, and the whole thing feels shady.

        purcell hi
        I haven't given up for over a month. and don't give up. let's get justice together.
        I also replenished my account with 1 lumen in the hope that the account will be unblocked and the lumens will be returned back. the situation is the same.
        found an option that helped a certain group of people, but after a day no response was received.
        you need to write a personal message to the author of the article and the StellarZak, they should help us solve the problem

            8 days later
            6 days later

            bobmv Thanks, yeah, I've dropped Zac a direct message just now, I'll let you know if anything comes of it.

                4 days later

                purcell
                let me know the result please

                but funny thing is, i have 2 old account. one have 280 old stellar
                the other were my friends account that ask him to give it to me

                yesterday i upgraded my account and encounter same problem as yours.
                then today after my friend give his account, i upgraded it and i dont have issue to regain his old balance (60 stellar become 60 xlm ) and i can withdraw it with no problems.
                so i went back to my old account and carefully check it. and it says the wallet isnt active and i need to sent 1xlm to make it active. DONT DO IT!!!.
                as soon as i sent 1 XLM my account went active and its just shown 1xlm and the old stellar wasnt converted.
                so please let me know if you have a way to contact the dev so i can tell him this issue

                  19 days later

                  [unknown]
                  did you get the tokens back?

                  Update: I didn't get any reply at all when I sent a message to StellarZak, and I feel I have exhausted all channels for potential support. Just feels like a big scam, I don't have any trust in the ecosystem right now.

                  11 days later

                  Has anyone found a solution for this? I have reached out to several moderators on Reddit and received no response. I see that the moderators were helpful in the past but have gone silent in recent months if anyone is posting about missing Lumens after the upgrade.

                  a month later

                  For those who lost Lumens after the Upgrade, I was able to get mine back. I emailed legacy@stellar.org and provided my username in the old network. They replied to my email and got me my XLM within a day. Hope this helps!

                    6 days later

                    NAL10 I have been writing to them for 6 months
                    What subject line did you use?

                      a month later

                      Same issue here. It displayed a success message and my secret + public address but I didn't receive any XLM.
                      I just sent an email to legacy@stellar.org.