Unable to use message

Hello.
I'm new and I'm signing Stellar.org
and there was a message back.
but I can not use the message that anybody can advise me not

x0zj0as0x We will need a bit more information about your issue. You are not able to log into stellar? What message do you get?

What a mess. How do these people manage to get to this forum to ask such nonsense questions?