Sent Stellar from Stargazer to Bittrex and Not received

joe

Hello all,
it is been more than 7 hours since I sent my stellars(xlm) from my Stargazer wallet to my bittrex account.
It was sent to the following address: GB6YPGW5JFMMP2QB2USQ33EUWTXVL4ZT5ITUNCY3YKVWOJPP57CANOF3

I still have not received anything. Please kindly assist.

Joe

bkolobara

joe You will need to open a support ticket with Bittrex. Only they can credit your account. Maybe you forgot to include a memo in your transaction.

joe

That is right, I forgot to include the memo. I moved all my XLMs! I opened a ticket this morning. However info on their FAQ session says they cannot recover if there is memo/tag is missing!!!!!

OrbitLens

joe

Open a support ticket on Bittrex. They even have specific ticket type for this case.
Provide the following info:
- your account address (public key)
- transaction hash (copy-paste your account address here: https://stellar.expert/explorer/ to search for recent transactions)
- exact transaction amount in XLM
- deposit memo id (can be found on the deposit page of your Bittrex account)
Then you have to wait. Maybe a week, or a month. Their support is super-busy now. Do not try to push things by sending multiple emails, it won't work. Just wait.

P.S. It's better to register an account on their support website. In this case you will be able to track and modify your support request. Make sure that you are using different passwords for your trading and support accounts.

joe

Thank you . I have done. just have to wait .

Yasinzkaya

joe XLM I come to your account? bittrex
I experienced the same thing.
GB6YPGW5JFMMP2QB2USQ33EUWTXVL4ZT5ITUNCY3YKVWOJPP57CANOF3
joe this is my account.

boy23

[unknown] you send from? and your address?

Yasinzkaya

boy23 cüzdan no: GB6YPGW5JFMMP2QB2USQ33EUWTXVL4ZT5ITUNCY3YKVWOJPP57CANOF3

memo ıd: 3b5f2df6d9364f4992a

boy23

Yasinzkaya that's the destination address or called bittrex
address you use to send there where?

Yasinzkaya

boy23 I sent poloniexden.
poloniex information
GCGNWKCJ3KHRLPM3TM6N7D3W5YKDJFL6A2YCXFXNMRTZ4Q66MEMZ6FI2
memo ıd:295518

boy23 destination address.
GB6YPGW5JFMMP2QB2USQ33EUWTXVL4ZT5ITUNCY3YKVWOJPP57CANOF3

not: 3b5f2df6d9364f4992a

bittrex The maile does not answer.

bkolobara

@Yasinzkaya#3824 bittrex The maile does not answer.

It's a Sunday and Christmas Eve. I'm sure they will answer in a few days. Nobody here can make the process faster, we don't have connections with Bittrex or Poloniex. You will need to wait until you hear back from them.

From your description I think you didn't enter the correct memo. It's not possible to send directly from Poloniex to Bittrex. Poloniex uses memo type ID and Bittrex uses memo type text. You would need first to send it to a temporarily wallet and specify the memo given by Bittrex when sending to Bittrex, in your case 3b5f2df6d9364f4992a.

Yasinzkaya

bkolobara Yes you are right. but Poloniex did not accept.I made a mistake.Will BitTrex help?
I did not add note. do coins disappear?

boy23

Yasinzkaya if bittrex is tough
my problem alone almost a month more has not been resolved

bkolobara

They don't disappear, do not worry. Yes, I believe BitTrex will help you.

Yasinzkaya

thank you bkolobara I hope they will help.
boy23 then solved?

boy23

Yasinzkaya until now still not

Yasinzkaya

boy23 Have you been waiting for a month? will they help?

boy23

Yasinzkaya I've been waiting for 2 months
they have not responded to date

Yasinzkaya

boy23 will currently in my account coin?

boy23

Yasinzkaya until now has not entered