Cannot Send STR from Stargazer 1.5.3

jjb

I installed Stargazer 1.5.3 and have been keeping my STR in there for months. I tried to send from it to an exchange for the first time today without success. When I go to the Send tab I do not have the options which the Tutorial tells me I should have. I can see all my tokens on the Overview tab and can provide you with screenshots of both tabs. When I log into the Viewer online with my secret key, I get the message that my account does not exist. Please help.

sacarlson

Can you provide us with your public key that your using for this account. I have never had any problems with stargazer. Remind you that STR on the stellar.org network is called XLM. might you have the asset name confused?

jjb

sacarlson Thx for responding. I'm aware of the 2 symbols. I bought STR on Poloniex and transferred all my STR tokens to a local Stargazer wallet (and they show as XLM in the wallet). I now want to transfer some back to Poloniex after several months. I can see all of them in the Overview tab of my wallet but can't send them. It's the only wallet I have, where I can't send from. The wallet also does not seem to have any security, because I cannot sign out of it and when I launch the app it goes straight into the wallet without asking for a password.

My public key is:
GDQYSFBQDESWXUUPRZQGSI5KTNFE7TFQ3VQDI6WC4LHFBQVUBFP2VR4Z
How can I share screenshots here?

bkolobara

jjb Upload the screenshots here: https://imgur.com/.

And post a link to them.

ArsenGevorkyan

bkolobara
Hi,
I have an issue wit stargazer wallet, can you please help me? I ave some stellar lumens in my stargazer wallet, I have my address and my secret key. I switched my computer, now I am trying to import my account in stargazer wallet with my user name and secret key, it shows a message that account already exist, but it shows 0 balance. Do you know how to restore my account? Thanks!

jjb

The Overview tab of my Stargazer wallet, showing the XLM tokens

https://imgur.com/2HdVQOt

jjb

The Send tab of my Stargazer wallet, which does not contain the buttons mentioned in the Tutorial. I cannot specify the number of tokens, there is no Send button, it does not have a Show Advanced Options bar etc.

https://imgur.com/G68NvI7

dzham

jjb

Fill out the recipient address, the other buttons will appear when you have entered a valid destination address

jjb

The Settings tab of my Stargazer wallet, showing that password protection is activated, but when I launch the app it goes straight into the wallet without asking for a password.

https://imgur.com/UTzDTQE

dzham

jjb

Password protection is for submitting transactions, not for opening up the wallet

jjb

And when I use the online viewer with my secret key, I get a message that the acc does not exist and it has a 0 balance

jjb

dzham Thx dzham. I filled in the memo address Poloniex gave me, but nothing happens. According to the tutorial I should go into the Advanced Options Bar for that, but there is no Advanced Options Bar

dzham

ArsenGevorkyan

Fresh install on a completely new computer?
'Account already exists' when importing only happens if the account has already been imported.
Zero balance on a new import can be that you just need to refresh (pull-to-refresh)

ArsenGevorkyan

dzham
Yes it is a new computer, and actually the imported account says that account is empty, send 20xml to it to activate. But I had stellar lumens in my account. So how do I restore it with a secret key?

jjb

Is there anywhere else I can get support for this?

dzham

jjb

https://imgur.com/a/1OHQM

jjb

dzham Thx for your assistance dzham. When I initiate an STR deposit on Poloniex for a transfer from my Wallet, it gives me an 8 digit Memo ID to use. When I enter this ID in the Send to field in Stargazer nothing happens. When I type Poloniex instead (like you seem to have done), nothing happens either. I do not get access to the other fields.

dzham

jjb

You need to paste the poloniex address, the memo comes later.
I have Poloniex saved as a contact, that's why it reads that way.

jjb

dzham But which Polo address and where do I get it? When I click on STR/Deposit to get a Poloniex address for STR in my acc there it only gives me a memo ID nothing else. Getting an address this way is the same for all exchanges, all tokens and all wallets I use. Is STR/XLM different?

jjb

dzham OK, I think I finally found the missing piece. There was an address field on Polo which I had to expand first. It looks like XLM uses an address for the entire Poloniex exchange and then a memo id to distribute the tokens to a specific account within the exchange (which is indeed different than any other token I dealt with). I'm doing a test transfer now. Thx a lot for your assistance.