And when I use the online viewer with my secret key, I get a message that the acc does not exist and it has a 0 balance

jjb

Password protection is for submitting transactions, not for opening up the wallet

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    jjb

    Fill out the recipient address, the other buttons will appear when you have entered a valid destination address

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    • jjb replied to this.

        bkolobara
        Hi,
        I have an issue wit stargazer wallet, can you please help me? I ave some stellar lumens in my stargazer wallet, I have my address and my secret key. I switched my computer, now I am trying to import my account in stargazer wallet with my user name and secret key, it shows a message that account already exist, but it shows 0 balance. Do you know how to restore my account? Thanks!

            ArsenGevorkyan

            Fresh install on a completely new computer?
            'Account already exists' when importing only happens if the account has already been imported.
            Zero balance on a new import can be that you just need to refresh (pull-to-refresh)

                Is there anywhere else I can get support for this?

                dzham Thx dzham. I filled in the memo address Poloniex gave me, but nothing happens. According to the tutorial I should go into the Advanced Options Bar for that, but there is no Advanced Options Bar

                    dzham
                    Yes it is a new computer, and actually the imported account says that account is empty, send 20xml to it to activate. But I had stellar lumens in my account. So how do I restore it with a secret key?

                      dzham Thx for your assistance dzham. When I initiate an STR deposit on Poloniex for a transfer from my Wallet, it gives me an 8 digit Memo ID to use. When I enter this ID in the Send to field in Stargazer nothing happens. When I type Poloniex instead (like you seem to have done), nothing happens either. I do not get access to the other fields.

                          jjb

                          You need to paste the poloniex address, the memo comes later.
                          I have Poloniex saved as a contact, that's why it reads that way.

                          • jjb replied to this.

                              dzham But which Polo address and where do I get it? When I click on STR/Deposit to get a Poloniex address for STR in my acc there it only gives me a memo ID nothing else. Getting an address this way is the same for all exchanges, all tokens and all wallets I use. Is STR/XLM different?

                                dzham OK, I think I finally found the missing piece. There was an address field on Polo which I had to expand first. It looks like XLM uses an address for the entire Poloniex exchange and then a memo id to distribute the tokens to a specific account within the exchange (which is indeed different than any other token I dealt with). I'm doing a test transfer now. Thx a lot for your assistance.