• Wallets

  • Stellar Desktop Client & Stargazer

tmill1987 It looks like GBTCBCWLE6YVTR5Y5RRZC36Z37OH22G773HECWEIZTZJSN4WTG3CSOES is a NaoBTC's wallet (at least it was created by the same wallet which funded the NaoBTC issuer account).

So you need to find your transaction here: https://stellar.expert/explorer/account/GBTCBCWLE6YVTR5Y5RRZC36Z37OH22G773HECWEIZTZJSN4WTG3CSOES. Copy the transaction hash and contact NaoBTC support: https://www.naobtc.com/#/about.

      I'm trying to move 25XLM to Bittrex as a test transaction from my Stargazer wallet, will still have 2000+ XLM remaining balance in the wallet. After creating contact for Bittrex from the receiving transaction I was able to input all required info including the memo. Click on blue send button (which highlights when pressed) but nothing happens, no confirmation msg or anything. I checked transaction history from Stargazer and Bittrex and all balance no change. I'm new at this and positive I'm not doing something right just don't know what the problem could be?
      Any ideas would be helpful please.

        ken hey, did you manage to solve it? Maybe there was a network issue when you attempted to transfer XLM

          bkolobara In Stargazer you can print/save the QR code, but I don't think there's any way to import a QR code, at least I couldn't find one. You have to have the key/seed. Here's how I did it on a Mac:

          • In Stargazer, select the account you want the seed of.
          • Click the account settings button (the little gear in the top right corner of the Stargazer window).
          • Click Advanced
          • Click Export Account. That displays the QR code.
          • Take a screenshot of the QR code by doing a command-shift-4. The cursor will turn into crosshairs. Drag a rectangle around the QR code. It doesn't have to be exact, I grabbed some whitespace as well.
          • Download QR Journal from http://www.joshjacob.com/mac-development/qrjournal.php. It's a free Mac app to decode QR codes. There are versions for 10.6-10.11. I don't know if it specifically doesn't work on Sierra or higher or just hasn't been tested. I'm still on El Capitan and it works their fine.
          • Run QR Journal.
          • Click the Import icon.
          • Drag the screenshot of the QR code to the window.
          • QR Journal will decode the QR code and display the result under the code. Although it's a JSON object, JSON is pretty straightforward so it should be usable even if you've never heard of JSON.
          • In the JSON, look for "key":"<bunch of letters and digits>" The <bunch of letters and digits> is your key/seed. Copy that, and save it securely somewhere.
          • To test, you can run Stargazer, click the + to add an account, click Import Account, and paste the key you got from the QR code into the Account Seed field. If it's a valid key/seed, the Import Account button at the bottom of the window will be enabled. If it doesn't, you didn't copy the right thing, didn't get all of it, or got too much.
          • If you click the Import Account button, Stargazer should briefly say Account already exists.

          It's easier than it might seem looking at the above, although why Stargazer doesn't do this automatically I don't know. Maybe I'll suggest it.

          Anyways, hope that helps someone.

              blmatthews Stargazer also has scan QR button, which will automatically recognise QR with exported key. You can either scan it with your mobile or if you're on desktop print QR code out and it will scan using webcam.

                  umbrel Ah, yep, I missed that, thanks. I thought that gray thing was just a decoration. :-) Although it's not much good on my Mac mini without a camera attached, so I would have still extracted the key anyways, and I think there are password managers that only take text (although the two I use, 1Password and the Mac Keychain both allow images), so it might be useful for others.

                    what if i took the password off on my stargazer wallet and still do not get a proper QRcode?
                    The lumens also do not send

                    4 days later

                    im confused as to how to withdraw my lumens from the stellar desktop client to another wallet or somewhere like binance to be able to sell and have easier access to my lumens.

                      bartuh You should be able just to send Lumens to another address, but don't forget to include the memo when sending to binance or another exchange. Are you getting an error when trying to send the Lumens out?

                          bkolobara the only withdraw options are to naobtc or through ripple.com which is for chinese banks. i cant figure out how to use naobtc and unless im missing something cant find another option

                              bartuh You are not withdrawing, you are sending. You need to click on the Send tab and enter the recipient address and memo. Withdrawing only works with Bitcoin or CNY, not Lumens.

                                  Hi Lisa,
                                  Do you need to fill in the "Memo" section when sending lumens to your own Stellar wallet?

                                  Thanks,

                                  John

                                    georgemac510 if you control the wallet you don't need to include a memo. It is a better idea to first send a smaller amount as a test; if it works, you can do more transactions.

                                        Can someone tell me where to go on my computer to reopen the Stellar Desktop Client I downloaded. I selected the wallet for the account file and tried my secret key and password but no luck. Please help!

                                          Thank you Luisa, I just downloaded the Stellar desktop client, thank you.

                                          Do i need fill in the ,,Memo‘‘ when i want to send my Stellar Coins to Binance to Exchange them? If yes what for example?
                                          Or just the wallet adress and the amount?

                                          Thx Aldan