New to this and looking for any thoughts on the following scenario: I sent Stellar Lumens XLM from Bittrex to Stargazer desktop app (Mac iOS) Confirmed receipt and balance present in Stargazer app When I set up the Stargazer app on desktop I established password 2 weeks after depositing XLM into Stargazer, went into Stargazer and account "empty" Sound like a theft? Or, anything I can do to try to recover? I can't find any sort of support to contact for Stargazer app. Thoughts welcome. Thanks in advance.

[unknown] THANK-YOU very much! RC

Stargazer Support

jtoad123

New to this and looking for any thoughts on the following scenario:

I sent Stellar Lumens XLM from Bittrex to Stargazer desktop app (Mac iOS)
Confirmed receipt and balance present in Stargazer app
When I set up the Stargazer app on desktop I established password
2 weeks after depositing XLM into Stargazer, went into Stargazer and account "empty"

Sound like a theft? Or, anything I can do to try to recover? I can't find any sort of support to contact for Stargazer app. Thoughts welcome. Thanks in advance.

umbrel

post your public address (starting with G) and we can try to help you find out what happened

changenow

Hi! How do I contact a team member of the StarGazer team? Could not find the email address on the web

mtimofiiv

Johan Sten built that wallet. He is on this board - @dzham

lokinindi18

I'm having similar issue, Send button is grayed out. I do see my balance when I open the Stargazer desktop application. I don't know what to do. Please help.

dzham

What version are you on? Have you tried upgrading to the latest version (1.6.0)?
Is your balance higher than the minimum balance?

lokinindi18

dzham Thanks for your Stellar response ?. I upgraded to 1.6 & was able to see Send button now. It scared hell out of me. Appreciate such a prompt response.

Thanks.

RayConger

Stargazer Installation Help-

Have to apologize as I am a newbie with all things crypto, but I have installed three other wallets.
With the intent to setup a Stargazer wallet I entered the internet here:
https://www.stellar.org/lumens/wallets/
Then I tabbed desktop, and then
Pulled-down and clicked Stargazer logo.
It went here:
https://github.com/future-tense/stargazer
Maybe I'm thick, but I have not been able to find a link to download or do anything else that seems to be related to installing Stargazer wallet.
Please advise.
RC

Cajga

RayConger
you can download the releases here: https://github.com/future-tense/stargazer/releases

ehite14

So basically, if you don't know your password and you didn't export your account before setting a password then there is no way of sending any lumens out of stargazer until you find your password? Correct?

AlexandriaMcQueen

ehite14 correct. and even then it might not work

riggins38

My hard drive on my PC just recently crashed and I am not able to recover my Stellar Lumens I had stored on my Stargazer wallet. It's my own fault as I had my private keys and back up phrases for all of my other cryptos except for my Stargazer wallet. I was able to recover the file__0.localstorage file that I saw on a Reddit post that should contain the info I need, but I'm a novice and cannot figure out what to do from here. Anyone here who may be able to assist me with this??

lakkt

Hi there, I have an issue when trying to withdraw Stellar from my Stargazer (version 1.6.0).

All is fine in the first steps, but when I get to the screen with "transaction" and "sign for". The Ok button is in blue and it clicks ok, however, when clicking, nothing happens, and the actual withdrawal does not happen at all, it freezes. I have to exit the screen, I cannot even click on the cancel button on the left of the OK button.
Any idea how to fix it?
Thanks!

dzham

lakkt

Update to 1.7

There was a breaking change in the Stellar APIs.

gav27rus

dzham
My desktop version 1.6.0 cannot send xml, just as @lakkt writes. Mobile application version 1.7.0 is also cannot sent xlm, writes "no payment options found". How cane solve this problem?

dzham

gav27rus

I would say upgrade to 1.7.0, but SDF has broken the code on their side, so nothing works anyway.
https://github.com/stellar/go/issues/1496

I might be able to fix it if I spend the weekend on it.

gav27rus

dzham
How can I withdraw xlm from this wallet?

bkolobara

gav27rus There is currently an issue with path payments on stellar. And because Stargazer only uses path payments it looks like all transactions are failing.

I would suggest you to export your private key and import it into another wallet until this is resolved.

bellingerandre

Good morning. I've been having an issue with my stargazer wallet for almost a year. I've tried contacting customer feedback by sending emails, but I never got a response. It seems like My XLMs are stuck in my stargazer wallet. Everytime I try sending it to an exchange or my coinbase wallet, the send button is not responding. In addition, a signature or signer response keeps showing up on the send page. Is there anyone who Can help with the situation. Thank you.

domricc

bellingerandre Hi Did anyone get an answer to the send button being stick I ma trying t send some stellar but the final page is stick, can anyone help ? Thanks, Also trying to find where I can change the version to 16.0 ?

dzham

domricc

I think it's 1.7.0 you need. Horizon had breaking changes in how it returned information to the wallet.

https://github.com/future-tense/stargazer/releases