I have a similar problem with stargazer wallet. I have previously saved secret key of the wallet, which starts with "S" symbol. When I type this key into new wallet on another computer I`m getting an empty wallet with 0 balance. Can anyone help with this issue?

Thank you!

What does it look like on any of the blockchain explorers?

E.g., stellarchain.io, stellar.expert, steexp.com

If it's zero there too, then someone stole your funds by hacking you or phishing you

    a year later

    dzham Hello, I am in a similar situation. I was using Stargazer 1.6, until I reinstalled windows 10. I reinstalled Stargazer wallet 1.7 and I recovered my wallet with my account seeds, but my account has zero balance. I have tried to send some lumens to reactivate my account, but it could not receive any lumens too. What's the point with the seeds if I can not fully recover my stellar wallet? I did not know about the secret key or have the QR code, so I did not have them back up. How do I recover my lumens? Any advice is appreciated. 😅

      3 months later

      I installed Stargazer at a time when all that was required is a password. I still have the password but can no longer view or retrieve my lumens. I have version 1.7 on my Windows 7 desktop. My computer was cleaned and I had to reinstall the wallet. At some point I did get a public key, which I still have but no user name or any other keys. Can you help please?

        Draeg
        Try import your lumens account in Stargazer 1.7. Type in your public key and hopefully it works. It was frustrating for me too, but luckily it worked by importing my secret key. After that, I converted all my lumens to Bitcoins. No ones seems to know the answer and no support whatsoever from Stellar.org. Good Luck! 😀

          Draeg

          The password was there to encrypt your private key. If your files are gone, your private key is gone, unless you made a backup of it yourself.

              dzham Thank you for your reply. I found my old account, version 1.5 and my Lumens are still there. I tried to send them to a different wallet but Stargazer won't respond to the send key. Any suggestions? This is the most disgusting team of programmers I've ever had the pleasure of knowing, you would think if they put a wallet out there that they would at least tell the users how to use it. So what's the procedure for transferring my lumens to a different wallet? I have quite an investment, and I'd hate to lose it in transfer. This should be a simple procedure!

                  Draeg I apologize for my rude comments, just so frustrated with this wallet. Have spent hours.

                    I truly appreciate any help I can get.

                    Dude, there's no team, it's all just me. I have a family, a home, pets. I like cooking, going to the gym, spending time with my family and friends, watching movies, etc. I don't like providing tech support to ingrates, and people who think I owe them something just because you downloaded software I wrote, and you paid nothing for.

                    cogwheel -> advanced -> export account -> fuck off.

                    Or, you know, just upgrade to 1.7.0, since earlier versions doesn't work after Stellar changed their servers.

                      dzham I totally deserve your reply. I cannot apologize enough to you, please forgive me! You have been a great help to many people, I can see that. I'm really trying to figure this one out. Maybe my next question will be more rational and I will be oh so careful with my words.Again, I am so sorry that I was so rude. I did upgrade to 1.7 but still not able to send out. I'll keep working on it.

                        Have you tried import your stargazer account yet? Do you know your Stargazer account seeds? It would also help if you also know your Stargazer account number, the long letters and numbers (alpha-numeric). Keep trying with all the options with the Stargazer 1.7, even try it with your phone's Stargazer app. You can't send and receive, or recover your lumens to your Stargazer until you have successfully import it. 😀

                        4 days later
                        a year later

                        dzham Hello there just need a little help. I had stargazer 1.5.3 years back and have a qr code to import my wallet but the new stargazer app does not have the option to scan qr code,,,, any help would be much appreciated. Thanks Again!

                            2 months later

                            AlexNeiberg Hi, I too had a desktop stargazer 1.5.3 and I could not send because the signature page was not working. The solution for me was to download the stargazer wallet mobile app which is on a newer version. When I tried to export the desktop account to the mobile app I also did not see a QR code. For some reason, when i clicked on the use private key, then exited that page, a third option to use QR code showed up !!😮

                            I was then able to import the account using the QR code to the mobile wallet, and the send functionality worked just fine.

                              dzham Dude, can you help me out? I am at a similar scenario, used Stargazer to keep my xml years ago, and back than I had a Secret Key or something similar to that. Now Im trying to acess my wallet, but nothing happens when I try to import it. Back then there was no QR code option.
                              Sorry for anoying you.