Multisig problem

rradulescu2017

I have the Multisignature enabled and i cannot do anything. I login in my account with my PK but every time when I´m trying to do a trade or send show me a window with "More signatures needed
Sign the transaction
Copy this XDR to your multisignature service and add additional signatures". I´m new in this , is any chance to remove the multisig?

MIKEBE

rradulescu2017

hi and could you explain how you did this because im facing the same issue right now.
Thanks for your help

earrietadev

Yes you can remove it but to do so you will need to use a private key (or keys) with enough weight to complete the operation. First thing will be: are you using a multisig app like stellar guard or lobstr guard?

rradulescu2017

Nope

rradulescu2017

I have not used the account for two years. I remember that the last time I made the transactions was at https://stellarport.io and I used PK and 2FA as backup. But now 2 signers appear and I don't understand why!

rradulescu2017

The two added signers do not exist on the network

earrietadev

rradulescu2017 The 2FA was probably the other signers, do you still have access to that 2FA method? (I mean, can you send transactions two that service?)

rradulescu2017

I have the 2FA but I need a wallet who support this

earrietadev

rradulescu2017 what is the 2FA service you’re using? You need to give us more details so we can help you. The operation can be done from the Stellar laboratory depending on what you have

rradulescu2017

Google Authenticator

earrietadev

rradulescu2017 because google authenticator is not a valid multisig solution (and stellarport doesn’t use it if I’m not wrong) you will need to remember the place where you defined the multisig using the google authenticator and reach their support service to allow you removing the multisig in case you are not able to do it yourself from their platform

rradulescu2017

https://stellarport.io was the last with 2FA 2 years ago

earrietadev

rradulescu2017 if you added the 2FA to your account with them, send them an email explaining your case and that you want to remove the 2FA you created with them. Remember you need to use the service you created the 2FA with, not the last place you made a transaction

Alfy76

earrietadev i have googles authenticator 2FA

rradulescu2017

I sent them many emails. I'm waiting an answer.

Alfy76

Hi guys, i signed up 2 years ago on stellarport.io. I have bought coins and left them. Today I'm having problems with Multisignature enabled and i cannot do anything with my doget tokens. Can someone please help me.

rradulescu2017

Alfy76 We are 2

rradulescu2017

Alfy76 I think that if we get together more and report the best they will take us seriously. I've been sending emails for a couple of weeks, trying to contact them and there's no way.

Alfy76

rradulescu2017 yes you are right, im in the exact situation.

rradulescu2017

Right now I have a loss of about $ 70k

Alfy76

rradulescu2017 im down 80k. I'm going crazy. i was thinking of getting a lawyer involed

Alfy76

rradulescu2017 we should keep in touch. Anyway I can get a hold of you ?