I have the Multisignature enabled and i cannot do anything. I login in my account with my PK but every time when I´m trying to do a trade or send show me a window with "More signatures needed Sign the transaction Copy this XDR to your multisignature service and add additional signatures". I´m new in this , is any chance to remove the multisig?

Yes you can remove it but to do so you will need to use a private key (or keys) with enough weight to complete the operation. First thing will be: are you using a multisig app like stellar guard or lobstr guard?

I have not used the account for two years. I remember that the last time I made the transactions was at https://stellarport.io and I used PK and 2FA as backup. But now 2 signers appear and I don't understand why!

The two added signers do not exist on the network

rradulescu2017 The 2FA was probably the other signers, do you still have access to that 2FA method? (I mean, can you send transactions two that service?)

I have the 2FA but I need a wallet who support this

[unknown] what is the 2FA service you’re using? You need to give us more details so we can help you. The operation can be done from the Stellar laboratory depending on what do you have

rradulescu2017 what is the 2FA service you’re using? You need to give us more details so we can help you. The operation can be done from the Stellar laboratory depending on what you have

rradulescu2017 because google authenticator is not a valid multisig solution (and stellarport doesn’t use it if I’m not wrong) you will need to remember the place where you defined the multisig using the google authenticator and reach their support service to allow you removing the multisig in case you are not able to do it yourself from their platform

Multisig problem

Alfy76

rradulescu2017 if you fixed it following your last message could you walk me through it ? I can send you my email and from their we can discuss it better.

rradulescu2017

In the end they have answered me after a month. Now I have total access to my account

rradulescu2017

But this does not make up for the 70k $ lost

Alfy76

rradulescu2017 I was going to send u also a message. I got an email this morning on how to fix it and I was gonna send u a message tonight. Anyways I swamped all doget for xlm and then sent over to my binance account and other coins. I will never ever use stellar accounts again. I glad you have sorted. Run my friend from stellar.

earrietadev

I'm glad you both solved your issues, that's why you should not use something you don't understand (multisig) and even the Stellar developers free recommend to not use it untill you really know what you are doing

Alfy76

earrietadev the only thing done was activate the 2fa. So didn't really didn't do anything with stellar. Anyways thank you

rradulescu2017

This does not reward the losses and or are they our fault if not those of the stellar

Alfy76

rradulescu2017 buy BTC. Doget will never be a use case. I had bought just for fun. So I'm OK with the loss. I payed a few hundred when I bought. So still in profit

earrietadev

rradulescu2017 Stellar has nothing to do with your case because it was working as it should, avoid using multisig until you understand it (and this apply to Stellar or any other Blockchain)

Alfy76 the 2fa is something from a third party entity to use a feature built into Stellar (the multisig feature) so basically you were using multisig even without knowing it. That's why is not recommended until you understand it because a bad move with multisig and you could loose your account forever

rradulescu2017

Alfy76 Me too!!!

mashakript

We chose the Stellar network 2 years ago because we need services such as multisig wallets. And we worked perfectly for a whole year without any problems. We used https://interstellar.exchange/ . And all our partners created wallets on this platform. But the last few months https://interstellar.exchange/ stopped servicing our multisig wallets. The funds in them are frozen. It is impossible to transfer to another wallet. Help us solve our question.

earrietadev

mashakript Send them an email explaining your case at interstellar@fintech.cm so they can help you (that's the email registered in their site)

MIKEBE

rradulescu2017

hi and could you explain how you did this because im facing the same issue right now.
Thanks for your help

logidin

I have the same issue as well. Can you please help us ?
Thanx

Krudder64

To anyone out there that can help……HELP PLEASE. I have lobstr and stupidly installed vault it didn’t install correctly so I deleted and it was late and I was tired I created new account instead of recovering. Now I can’t get back into original account to sign anything. Now I still have pass phrase but from the git go it NEVER connected lobstr to vault to sign. Key is there under signers and on stellar expert but now I’m stuck I can’t sign a single thing. I have emailed support relentlessly but they aren’t helping and now not responding. Please help me. I want to remove the vault signer and I don’t know how. Anyone. Please

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