Alfy76 I think that if we get together more and report the best they will take us seriously. I've been sending emails for a couple of weeks, trying to contact them and there's no way.

      On the stellarport.io page, in the "security" section, there is a note: if you have used 2FA you have to contact them. Waiting for the response of these wretches !!!

        rradulescu2017 I read the same thing about 2fa. It ridiculous how they don't reply. I've sent to many messages but no reply. I really don't have much more to do but get a lawyer involved.

          Somebody sent me this message: Hey there,
          I think I found a solution for your problem. There is a reddit post describing pretty much the same problem but it also has some solutions that were presumably proposed by the stellarport customer support. You can find it here:

          I don't know how versed you are with computers/programming but for method 1 you would have to do some things manually. First, you would have to find a program that can derive accounts from your seed phrase. This would assume that you still know the seed phrase, i.e. the 12 words that were shown to you when creating your account on stellarport. Then you can install something like this software:
          https://github.com/reverbel/seed-phrases-for-stellar#2-same-example-as-above-now-showing-the-bip-0039-seed-and-four-accounts, enter your seed phrase and look at the first and second account. According to the reddit post, the second account is a co-signer to your primary account, thus you can import both into a wallet app that supports multi-signature features (e.g. Solar), then change the multi-sig setup of your primary account and remove all co-signers, and then this transaction should appear on the second account where you can finally sign and submit it to the network.

          If this seems too complicated then you can try method 2 and write the stellarport support team.

          I hope this helped.

            rradulescu2017 if you fixed it following your last message could you walk me through it ? I can send you my email and from their we can discuss it better.

              6 days later

              In the end they have answered me after a month. Now I have total access to my account

              rradulescu2017 I was going to send u also a message. I got an email this morning on how to fix it and I was gonna send u a message tonight. Anyways I swamped all doget for xlm and then sent over to my binance account and other coins. I will never ever use stellar accounts again. I glad you have sorted. Run my friend from stellar.

                I'm glad you both solved your issues, that's why you should not use something you don't understand (multisig) and even the Stellar developers free recommend to not use it untill you really know what you are doing

                  earrietadev the only thing done was activate the 2fa. So didn't really didn't do anything with stellar. Anyways thank you